UI/UX Designer
Design the rider app, dashboards, and ops console.
Commuit is rebuilding daily mass transit for professionals in Accra. We aggregate private bus owners, sell guaranteed-seat subscriptions to individuals and companies, and use technology to make commuting predictable, safe, and dignified. Our product is not just an app — it is a bus that arrives on time, a seat that is guaranteed, and a payment that happens without friction. Your job is to make the digital layer so intuitive it becomes invisible.
You are the architect of every screen a Commuit user touches. You will design across a product suite that serves three very different user groups — riders, corporate HR teams, and drivers — across varying levels of tech literacy. This is a startup environment: you prototype fast, test with real users on actual buses, and iterate before the paint dries. You are not just designing interfaces; you are designing trust for first-time app users, clarity for HR directors managing hundreds of employees, and efficiency for ops staff tracking buses in real time.
End-to-End Product Design
- ›Design across the full Commuit product ecosystem: a rider mobile app, a corporate web dashboard for HR teams, a driver portal, and an internal ops console for fleet and payout management.
- ›Produce wireframes, user flows, interactive prototypes, and high-fidelity mockups for each product surface.
- ›Design for low-bandwidth conditions and a wide range of device quality — not every user is on a high-end smartphone.
Rapid Prototyping & Iteration
- ›Use AI design tools to generate first-draft prototypes quickly, then refine with human judgment — turn a morning standup idea into a clickable prototype for user testing by the next day.
- ›Build and maintain a design system and reusable component library that keeps the product visually unified and iteration fast.
User Research
- ›Conduct field research: ride the buses, talk to riders at pickup points, interview corporate contacts, and observe how ops staff actually work — design decisions must be grounded in reality, not assumptions.
- ›Study comparable products locally and globally to bring relevant interaction patterns and insights back to the team.
- ›Document and share findings in a way the whole team can act on.
Usability Testing & Improvement
- ›Run regular usability tests with real riders — at bus stops, on the bus, or remotely.
- ›Track UX metrics that matter: task completion rates, time to book, support ticket volume, and friction points in the payment flow.
- ›Prioritise the highest-friction moments and redesign until they are seamless.
Cross-functional Collaboration
- ›Work closely with engineering to ensure design feasibility and clean handoff — clear Figma files, specs, and annotated prototypes.
- ›Partner with marketing to ensure the app and web presence feel like one coherent brand.
- ›Support the sales team with high-conversion landing pages and campaign assets when needed.
Innovation & Proactivity
- ›Bring ideas unprompted — a better onboarding flow you saw elsewhere, a WhatsApp-based booking alternative for less tech-savvy users, a QR check-in concept for bus doors.
- ›Design with accessibility in mind: consider older commuters, users with low vision, and those more comfortable with voice or local language interfaces.
A product thinker, not a pixel pusher. You ask 'what problem are we solving?' before opening any design tool. You design flows and systems, not just screens.
Obsessively user-centred. You are uncomfortable designing without having spoken to an actual user. You will ride the bus just to watch someone interact with the app.
Fast and resourceful. You use AI tools, design patterns, and component libraries to move quickly without sacrificing quality. You deliver tested prototypes in the time others spend on decisions.
Comfortable with complexity. You can design for a rider who has never used an app, a driver checking in from a basic smartphone, and a CFO who wants a data export — all within the same product ecosystem.
A self-starter. You do not wait for a detailed brief. You hear a need and return with concepts, a research summary, and a point of view.
- End-to-end ownership of a multi-surface product from the ground up — rider app, corporate dashboard, driver portal, and ops console.
- Direct collaboration with the CEO and engineering team on product strategy and technical feasibility.
- Case studies built on live, shipped products used by real commuters in Accra — the kind of portfolio work that is difficult to replicate anywhere else.
- A pathway to a permanent product design role as Commuit scales its technology team.
How to apply
Portfolio required: we want case studies, not just screenshots — show us your thinking, your research, and your process. A portfolio link is mandatory with your application. Only applications submitted through the official portal will be considered.
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